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The Beauty of the Baseline: Why "Just Right" is the New Gold Standard of Customer Experience (CX)
Customer Experience(s) (AKA CX(s)) Customer Experience (CX) The Beauty of the Baseline: Why "Just Right" is the New Gold Standard In an era of viral coffee trends and cafes that feel more like high-concept art galleries than eateries, we’ve lost sight of a fundamental truth: a "very good" experience doesn't require bells and whistles. It requires harmony and things that work. I recently came to this realization at a local community spot last Thursday morning that didn't try
Paul Thurston
Apr 203 min read
Week-2: Empowering Your Team: Proven Training Techniques for Outstanding Service
Customer Experience(s) (AKA CX(s)) Elevate Your Customer Experience (CX): Week-2 of the 13-Week Roadmap Empowering Your Team: Proven...
Paul Thurston
Mar 18, 20254 min read
Week-1: Building a Customer-First Culture: The Cornerstone of Restaurant, Cafe, and Coffee Shop Success
Customer Experience(s) (AKA CX(s)) Elevate Your Customer Experience (CX): Week-1 of the 13-Week Roadmap Building a Customer-First...
Paul Thurston
Mar 11, 20254 min read
Introducing Elevate Your Customer Experience (CX): Your 13-Week Guide to Customer Experience Mastery for Culinary Establishment Success
Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Elevate Your Customer Experience (CX): Your 13-Week Guide to Culinary...
Paul Thurston
Mar 4, 20253 min read
Welcome to our newest Blog Category: Customer Experience (AKA CX)
Customer Experience(s) (AKA CX(s)) Welcome to the... Customer Experience Revolution! In today's competitive landscape, simply having a...
Paul Thurston
Feb 4, 20252 min read
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