Customer Experience(s) (AKA CX(s)) Customer Experience (CX) The Beauty of the Baseline:  Why "Just Right" is the New Gold Standard In an era of viral coffee trends and cafes that feel more like high-concept art galleries than eateries, we’ve lost sight of a fundamental truth: a "very good" experience doesn't require bells and whistles. It requires harmony and things that work.  I recently came to this realization at a local community spot last Thursday morning that didn't try

Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Quick Cup, Big Smile: A Coffee Shop Customer Experience (CX) Win in the...

Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Not a Great Customer Experience (CX) I had an experience at a local...

Customer Experience(s) (AKA CX(s)) Welcome to the... Customer Experience Revolution! In today's competitive landscape, simply having a...

Beginning the Journey As of today we begin our journey of discussing and creating the most amazing customer journey that includes...