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Week-2: Empowering Your Team: Proven Training Techniques for Outstanding Service
Customer Experience(s) (AKA CX(s)) Elevate Your Customer Experience (CX): Week-2 of the 13-Week Roadmap Empowering Your Team: Proven...

Paul Thurston
Mar 18, 20254 min read


Week-1: Building a Customer-First Culture: The Cornerstone of Restaurant, Cafe, and Coffee Shop Success
Customer Experience(s) (AKA CX(s)) Elevate Your Customer Experience (CX): Week-1 of the 13-Week Roadmap Building a Customer-First...

Paul Thurston
Mar 11, 20254 min read


Introducing Elevate Your Customer Experience (CX): Your 13-Week Guide to Customer Experience Mastery for Culinary Establishment Success
Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Elevate Your Customer Experience (CX): Your 13-Week Guide to Culinary...

Paul Thurston
Mar 4, 20253 min read


Quick Cup, Big Smile: A Coffee Shop Customer Experience (CX) Win in the Tri-State Rush
Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Quick Cup, Big Smile: A Coffee Shop Customer Experience (CX) Win in the...

Paul Thurston
Feb 28, 20253 min read


Not a Great Customer Experience (CX)
Customer Experience(s) (AKA CX(s)) Customer Experience (CX) Not a Great Customer Experience (CX) I had an experience at a local...

Paul Thurston
Feb 18, 20253 min read


Welcome to our newest Blog Category: Customer Experience (AKA CX)
Customer Experience(s) (AKA CX(s)) Welcome to the... Customer Experience Revolution! In today's competitive landscape, simply having a...

Paul Thurston
Feb 4, 20252 min read
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