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Available Online

Customer Experience Audit


  • 30 minutes
  • Let's meet virtually or at a local coffee shop!

Service Description

Customer Experience Audit (CX Audit Plan) - Free Consultation Meet with a team member for a Customer Experience Audit (CX Audit) information session today! During the Customer Experience Audit (CX Audit) the entire customer journey is evaluated, and all customer touchpoints are analyzed and recorded with the goal to improve the overall customer experience which will ultimately impact the overall profitability and success of the organization. During the Customer Experience Audit (CX Audit) each aspect of the customer journey including all customer touchpoints from pre-sale initial customer interaction to sale interaction to post-sale customer interaction, support, and customer service are analyzed, recorded, and evaluated for potential improvements. It is the goal of the Customer Experience Audit (CX Audit) to increase organizational profitability by ensuring that customers of the organization are provided with the organization specific customer experiences that are conducive to organizational success, growth, and value. Near the conclusion of the Customer Experience Audit (CX Audit) a consultation will be scheduled that will include the delivery of a findings and suggestions report including strengths, weaknesses, opportunities, and threats with regard to the overall customer experience, as well as an action plan that outlines potential organizational improvements that can be implemented that are conducive to providing customer experiences that align with organizational objectives while maximizing profits, minimizing waste, and optimizing organizational value. *Note: At the start of the Customer Experience Audit (CX Audit Plan) the organization will be assigned a Customer Experience Adviser who will act as guide through the Customer Experience Audit (CX Audit). *Note: It is the role of the Customer Experience Adviser to perform the initial and subsequent consultations which include situation analysis, goals and objectives, and action plan sessions. *Note: Customer Experience Audit (CX Audit) can be an ongoing engagement or for a specified duration. *Note: At the conclusion of the Customer Experience Audit (CX Audit) there will be a strategy session that outlines recommended changes to attain the desired customer experience outcome. *Note: The start of the Customer Experience Audit (CX Audit) begins with a consultation. Contact us today to schedule a Free Consultation! We want to help you improve your organization!

Cancellation Policy

As a courtesy please call 1-848-202-3145 to reschedule or cancel no later than 4:00pm the day before the scheduled appointment.

Contact Details


Bell Works, Crawfords Corner Rd, Holmdel, NJ, USA

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