Customer Experience Audit

Service Description

Customer Experience Plan (CX Audit Plan) - Free Consultation! Meet with a team member for a Customer Experience (CX Audit) information session today! During the Customer Experience Audit (CX Audit) the entire customer journey is evaluated, and all customer touchpoints are analyzed and recorded with the goal to improve the overall customer experience which will ultimately impact the overall profitability and success of the organization. During the Customer Experience Audit (CX Audit) each aspect of the customer journey including all customer touchpoints from pre-sale initial customer interaction and interaction to sale to post-sale customer interaction, support, and customer service are analyzed, recorded, and evaluated for potential improvements. It is the goal of the Customer Experience Audit (CX Audit) to increase organizational profitability by ensuring that customers of the organization are provided with the organization specific customer experiences that are conducive to organizational success, growth, and value. Near the conclusion of the Customer Experience Audit (CX Audit) a consultation will be scheduled between representatives that will include the delivery of a findings and suggestions report including strengths and weaknesses with regard to customer experience and an action plan that outlines potential organizational improvements that should be implemented that are conducive to providing customer experiences that maximize profits, minimize waste, and optimize organizational value. At the conclusion of the Customer Experience Audit (CX Audit) an improvements implementation strategy session will be provided. *Note: Customer Experience Audit (CX Audit) can be an ongoing engagement or a specified duration. *Note: At the start of the Customer Experience Audit Plan (CX Audit Plan) the organization will be assigned a Customer Experience Adviser who will act as guide through the Customer Experience Audit (CX Audit). *Note: It is the role of the Customer Experience Adviser to perform the initial and subsequent consultations which include situation analysis, goals and objectives, and action plan sessions. *Note: The start of the Customer Experience Audit (CX Audit) begins with a consultation between a representative or representatives of the client organization and a Customer Experience Adviser. Please contact us today to schedule a Free Consultation! We want to help you improve your organization!

Cancellation Policy

As a courtesy please call 1-848-202-3145 to reschedule or cancel no later than 4:00pm the day before the scheduled appointment. Thank You!

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